Report tip or complaint

Are you dissatisfied? If so, we think it is important that you discuss this with us. Are you dissatisfied with one of our staff members? Please let us know. If we know something is bothering you, we can look for a solution together. Your complaint will be investigated and possibly discussed with you. This way, we can learn from it and improve our care.

Discuss your complaint with your GP
You can report your complaint in two ways: by phone or in writing. Do you want to report your complaint by phone? Then make an appointment with your GP. Tell the assistant that it is a complaint. We will then schedule extra time to listen to you properly. Would you prefer to write down your complaint? Then use our complaint form. You can pick it up at the reception desk or at download. You can then return the completed form to the counter.

As soon as we receive your, we will start working on it. We will contact you as soon as possible. Sometimes this is followed by a conversation with the employee it concerns, or we consult with third parties. We then see what we can do for you and carry out the required actions. With this, we hope to settle your complaint to your satisfaction.

Independent complaints officer
Still not satisfied? Then you can turn to an independent complaints officer. We also submit difficult complaints to this person.

Our practice is affiliated with DOKh's complaints desk. After you fill in the digital complaint form, you will be put in touch with an independent and impartial complaints officer. The complaints officer listens to you, gives advice and helps you throughout the process. Together with the complaints officer, you will look for a solution. Afterwards, there is usually a meeting with you, the staff member and the complaints officer.

Disputes committee
If, despite the support of the complaints officer, your complaint is still not resolved to your satisfaction, you can file a dispute. This means that your complaint will be dealt with by DOKh's disputes body. This body consists of a judge, a colleague of your healthcare provider and a representative of a patient organisation. This committee helps resolve conflicts between healthcare providers and patients. More information about the disputes committee is here find.

Please note that you can only file a dispute if you have first tried to resolve the problem through the complaints officer.